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INFORMATION FOR BUYERS

PRIVACY POLICY

  1. What does this Privacy Policy mean?

This Privacy Policy (hereinafter referred to as "Privacy Policy") defines the conditions which must be met by all visitors (hereinafter referred to as "Visitors") of the website www.bilietai.lt (hereinafter referred to as "Website").
It is considered that a Visitor becomes familiar with and expresses his consent to be bound by the Privacy Policy when visiting the Website, logging in to the Website and (or) purchasing a product and/or service sold on the Website. A Visitor, who does not agree with any provision of the Privacy Policy, loses the right to visit the Website, to login and use all and/or any of the services provided on the Website.

  1. What information do we collect?

The Service Provider, by providing services on the Website, may collect, store and use the following personal data:

  • Information that you provide to the UAB "Nacionalinis bilietų platintojas", legal entity code 302598528, J. Jasinskio str. 12, Vilnius (hereinafter referred to as the "Service Provider"), upon registering on the Website, including name, e-mail address, mobile telephone number;
  • Information about your computer, your visits and use of this Website, including your IP address, time and date of login to the Website;
  • Any other information that you may provide to us at any time through our Website, our services or communication with us.
  1. Cookies

A cookie is a piece of information that a web server sends to a web browser and which is stored by a browser. This information is sent to a web server every time a browser requests to open a page from the server. This allows a web server to identify and monitor a web browser.
We use "Google Analytics" or other similar tools in order to analyze the use of this Website. These tools generate statistical and other information about the use of the Website according to cookies that are stored in computers of users. The information, regarding visits to the Website, is used to create reports on the use of the Website. This information is stored by "Google" or another service provider. We also use cookies to identify you as a previous Website visitor.
Most browsers allow you to reject all cookies, and in some browsers it is possible to reject only third-party cookies. Therefore, you can take advantage of these opportunities. However, please note that blocking all cookies will adversely affect the use of this Website, and without cookies you will not be able to use all of the Services provided on the Website.
Nevertheless, if you do not agree to use cookies, you need to specify that as soon as you login to the Website. In case you change your mind about the use of cookies and you wish to withdraw your consent, please inform us by e-mail info@bilietai.lt.

  1. Use of your personal data

Personal data that we collect is used exclusively for the purposes specified in this Privacy Policy.
We may use your personal data:

  • In order to provide you with access to our Website and the provided services;
  • To conclude and implement agreements with you;
  • Information provided on this Website for the purposes of supply and delivery of the purchased goods or services;
  • For the purposes of issue of reports and invoices and sending them to you;
  • Management of debts and in order to collect payments from you;
  • Sending messages to you, correspondence with you;
  • Providing you with our news and other services related information, which we consider to be necessary for you, by post, e-mail or other means (you may at any time cancel such newsletters and information by notifying us by e-mail or by clicking on the interactive link at the bottom of the received message, regarding the desire not to receive direct marketing communications in the future).

Your personal data will be stored for no longer than is required by the data management goals and no longer than 3 (three) years after your last login to the Website. The data required for the management of debts shall be kept until the debt is recovered, but not more than 10 (ten) years. When personal data becomes unnecessary for the purposes of its processing or storage period expires, it will be safely destroyed, except for those that, in cases described by law, must be transferred to state archives.

  1. Data disclosure

We may disclose information about you to our employees, managers, brokers, suppliers or subcontractors if reasonably required for the purposes specified in this Privacy Policy.
In addition, we may disclose information about you:

  • If we have to do this according to law;
  • To protect our rights or interests (including the provision of your data to third parties in order to recover your debts).

We do not provide your personal data to any third parties, except as provided in this Privacy Policy.

  1. Security of your personal data

Your personal data will be processed in accordance with the requirements of the Law on Legal Protection of Personal Data of the Republic of Lithuania and other legal acts. By managing your personal data, we implement organizational and technical measures that ensure the protection of personal data against accidental or unlawful destruction, modification, disclosure, as well as any other unlawful handling.
Naturally, data transmission over the Internet is essentially unsafe, and we cannot guarantee the secure transmission of data over the Internet.

  1. Your permissions and rights

By registering on our website or otherwise using the services provided on our Website, you acknowledge that you have read and agree to this Privacy Policy and herewith give us the right to collect, store, organize, use and manage all personal data listed herein for purposes of this Privacy Policy.
You can submit a written request (by post, email or at our office) to receive information from us, from which sources and what personal data was collected, for what purpose it is processed, to which data recipients it is provided. We respond to such requests in accordance with the procedure and terms established by legal acts and we strive to provide you with the information as soon as possible, but not later than within 30 days of receipt of your request. At your request, such data shall be provided in written form to specified address or e-mail address. Information on from which sources and what personal data was collected, for what purpose it is being processed and for which data recipients it was provided in the last year is free of charge once a calendar year. If, upon request, we have any suspicions regarding the identity of the requesting person, we have the right to ask for the applicant's identity card or a copy thereof.
You also have the right, by submitting a written request to us (by post, email or at our office), to request the correction of incorrect, incomplete, inaccurate personal data, demand the suspension, except for storage, of processing of your personal data when data is processed in breach of laws and terms of this Privacy Policy. In particular, upon your written request, all your personal information may be removed. If, upon request, we have any suspicions regarding the identity of the requesting person, we have the right to ask for the applicant's identity card or a copy thereof.

  1. Third-party websites

Our Website may contain links to other websites. We are not responsible for the privacy policy and its implementation on third-party websites.

  1. Liability

You are responsible for the confidentiality of your password and user data, and for any actions (data transfers, orders placed, etc.) that are made on our Website by using your login information. You cannot disclose your password to third parties. If the services provided on our Website are used by a third party, logged in to the Website by using your login data, we consider you to be logged in. If you lose your login information, you must immediately notify us by post, telephone, fax or email.
You are responsible for the accuracy, correctness and completeness of the data provided to us. If the submitted data changes, you must immediately inform us by changing the relevant data on the registration form or, if the data is not indicated on the registration form, informing us about it by e-mail. We will under no circumstances be liable for damages caused to you due to the fact that you have provided incorrect or incomplete personal data or did not inform us of any changes.

  1. Privacy Policy changes

We may update or change this Privacy Policy at any time. Such updated or changed Privacy Policy will take effect from the date it is published on our Website. If major changes to the Privacy Policy are made, we will inform you on the Website. Nevertheless, you should sometimes check this page to make sure you meet the current version of Privacy Policy.

  1. Contact information

If you have any questions regarding this Privacy Policy, please feel free to contact us by filling out the online form or by calling 118:

  • 118 - Information* by phone!
    *Premium rate number – 0.43 ct/1 min. The service is available 24 hours a day.

JSC  Nacionalinis bilietų platintojas
Company code: 302598528
VAT: LT100005962512
Registration address: J. Jasinskio str. 12, Vilnius, LT-01112
Address for correspondence: Teatro str. 9B-19 Vilnius, LT-03107
E-Mail.: info@bilietai.lt
The last update of the Privacy Policy was on [13-07-2017].


GENERAL INFORMATION

118 - Information* by telephone!
* Premium rate number – 0.43 ct/1 min. Service is available all day.

  • UAB "Nacionalinis bilietų platintojas" is only an intermediary between ticket buyers and event organizers, therefore is not responsible for events or their quality.
  • Tickets are not exchanged and the money for tickets is not refunded (unless event is canceled or the event date is changed).
  • UAB "Nacionalinis bilietų platintojas" applies ticket service fees.
  • UAB "Nacionalinis bilietų platintojas" shall also be entitled to provide any other additional paid services and collect other fees for the services the provision of which is charged by taxes. Before receiving such services, a person shall be notified about additional charging of the respective service and / or tax applicable for service provision and its amount.
  • UAB "Nacionalinis bilietų platintojas" provides the opportunity to choose the following additional service: if after ticket purchase online there is no possibility to print it, it is possible to withdraw the ticket at the ticket office (service fee of 1.50 EUR per ticket). Tickets can be withdrawn at all BILIETAI.LT ticket offices upon providing the order confirmation number, which is sent by e-mail after payment. Tickets must be printed in PDF format on a white sheet of paper. Upon payment by credit card, withdrawal at the ticket office is possible after 72 hours. Additionally, it is possible to choose option of delivery by registered mail (only in Lithuania, service fee of 6.50 EUR for delivery). Service is available no later than 12 calendar days before the event date. It is necessary to correctly specify the recipient's name, surname, address, phone number and e-mail when ordering ticket delivery by registered mail. Delivery within 10 working days.
  • When purchasing tickets online at www.bilietai.lt, it is possible to pay by online banking systems and credit cards of SEB, Swedbank, DNB, Nordea and Šiauliai banks.
  • You can purchase a maximum of 10 tickets (unless otherwise specified by the event organizer) with each purchase to a single event.
  • Please inform the seller regarding the application of discounts before you purchase a ticket. When buying tickets online, choose the discount price.
  • In order to receive an invoice, please contact us by email: saskaitos@bilietai.lt.
  • All UAB "Nacionalinis bilietų platintojas" ticket offices accept payments in cash or by credit card ("Rimi" network and shopping center "Ozas" accepts only cash).
  • Heat and intense light can damage a ticket.
  • Regarding ticket refunds, please always contact us at: info@bilietai.lt (unless otherwise specified by the event organizer).

Please be advised that during the refund procedure, the ticket buyer must submit a filled refund application to the company "Nacionalinis bilietų platintojas", application form can be found here.

Please be advised that tickets can be refunded only in the following BILIETAI.LT ticket offices (you must submit a filled refund application, which can be found here):

  1. "Forum Cinemas Vingis", "Domino" theater, Savanorių ave. 7, Vilnius
  2. VCUP, information section on the first floor, Upės str. 9, Vilnius
  3. State Small Theatre of Vilnius, Gedimino ave. 22, Vilnius
  4. Cultural Center "Girstutis", Kovo 11-osios str. 26, Kaunas (ATTENTION! Closed 01.06.-31.08.)
  5. "Švyturio" arena, BILIETAI.LT ticket office, Dubysos str. 10, Klaipėda
  6. "Akropolis", "Vakarų ekspresas", Taikos ave. 61, Klaipėda
  7. Juozas Miltinis Drama Theater, Laisvės ave. 5, Panevėžys
  8. Alytus Culture and Communication Centre, Pramonės str. 1B, Alytus 
  9. Marijampolė Cultural Center, Vilkaviškio str. 2, Marijampolė
  10. „Saulė“, Tilžės str. 140, Šiauliai

If the organizer wishes to refund the money for tickets, BILIETAI.LT cannot give a refund - in this case BILIETAI.LT informs customers where to apply for a ticket refund.

  • You may send all comments, suggestions, reviews, complaints by e-mail: info@bilietai.lt.
  • 118 - Information* by telephone!
    * Premium rate number – 0.43 ct/1 min. Service is available all day.

REFUND & EXCHANGE POLICY

Tickets are not exchanged and refunded
- Tickets are not exchanged and refunded, therefore every time before purchasing tickets consider whether you will be able to come to the event and how many tickets you require. BILIETAI.LT also isn't liable if a ticket has been lost or damaged due to you fault and therefore lost its functionality.
 
Ticket refund and exchange in cases of event cancellation or change of the event date:
- BILIETAI.LT is an intermediary between the event organizer (service provider) and the buyer. BILIETAI.LT does not organize events and does not assume responsibility for an event that has failed, its delay, quality or other, event organization related matters. Responsibility for all mentioned matters is assumed by the event organizer.
- In case if the new event date is not suitable or the event was canceled, tickets can be returned until the organizer's indicated date:

  • In order to receive a refund for tickets, please send a filled refund application by e-mail info@bilietai.lt. Refund application form can be found here.
  • Tickets can also be refunded at BILIETAI.LT ticket offices (you must submit a filled refund application, which can be found here):
  1. "Forum Cinemas Vingis", "Domino" theater, Savanorių ave. 7, Vilnius
  2. VCUP, information section on the first floor, Upės str. 9, Vilnius
  3. State Small Theatre of Vilnius, Gedimino ave. 22, Vilnius
  4. Cultural Center "Girstutis", Kovo 11-osios str. 26, Kaunas (ATTENTION! Closed 01.06.-31.08.)
  5. "Švyturio" arena, BILIETAI.LT ticket office, Dubysos str. 10, Klaipėda
  6. "Akropolis", "Vakarų ekspresas", Taikos ave. 61, Klaipėda
  7. Juozas Miltinis Drama Theater, Laisvės ave. 5, Panevėžys
  8. Alytus Culture and Communication Centre, Pramonės str. 1B, Alytus 
  9. Marijampolė Cultural Center, Vilkaviškio str. 2, Marijampolė
  10. „Saulė“, Tilžės g. 140, Šiauliai

- If the organizer wishes to refund the money for tickets, BILIETAI.LT cannot give a refund - in this case BILIETAI.LT informs customers where to apply for a ticket refund.
 
GIFT CERTIFICATE RULES

1. BILIETAI.LT gift certificate or specific organizer's gift certificate (hereinafter - Gift certificate) can be purchased on the website www.bilietai.lt and at the BILIETAI.LT ticket offices, where Gift certificates are distributed.
2. Gift certificate denominations: 10, 15, 20, 30, 40 or 50 EUR.
3. Gift certificate is valid for event tickets, which are distributed on the website www.bilietai.lt or at the BILIETAI.LT ticket offices.
4. Gift certificates can be redeemed online and at the BILIETAI.LT ticket offices (Gift certificates cannot be redeemed in the shopping center "Ozas" and "Rimi" network). Service fee of 1 EUR applies when redeeming a Gift certificate.
5. BILIETAI.LT Gift certificate gives customer the right to purchase tickets to any events specified at the BILIETAI.LT ticket offices or e-shop www.bilietai.lt for the amount indicated on a gift certificate. Specific organizer's Gift certificate gives the right to purchase tickets only to the events of the specified organizer (or only to the events specified on a Gift certificate).
6. Gift certificate is not nominal.
7. Gift certificate is valid for 12 months from the date of purchase, unless otherwise specified on a gift certificate. Expiration date is indicated on a Gift certificate, the unused value of a Gift certificate is not refunded.
8. If a Gift certificate was not used during its validity period, it is considered invalid.
9. By purchasing a Gift certificate the buyer confirms that he has read and agrees with the Gift certificate purchase and use rules. Distributor reserves the right at any time to change the Gift certificate use rules, which take effect from their publication on the website www.bilietai.lt. Customers are recommended to always get familiar with the latest Gift certificate use rules on the www.bilietai.lt website.
10. Gift certificate cannot be refunded, renewed, changed to a new one (in case of loss) or exchanged for cash.
11. When purchasing a Gift certificate, it is not subject to any additional ticket distributor fees.
12. Gift certificate cannot be used to pay for any other gift certificates, which are distributed on the website www.bilietai.lt or at the BILIETAI.LT ticket offices.
13. It is strictly prohibited to falsify copy and reproduce Gift certificates, also use or obtain them in any other unlawful manner. Persons illegally using Gift certificates can be prosecuted under the 182, 300 and other Articles* of the Criminal Code of the Republic of Lithuania. In case of such violations, we always inform the police. Person who uses illegally obtained Gift certificate may lose the right to use ticket purchase services specified on a Gift certificate.
14. If you have any questions regarding Gift certificates, please contact us by e-mail:info@bilietai.lt.  
 
DISPUTE SETTLEMENT PROCEDURES

All disputes with BILIETAI.LT are settled by negotiations. If negotiations fail to resolve disputes, they shall be resolved in the courts of the Republic of Lithuania in accordance with applicable laws of the Republic of Lithuania.
Consumer disputes are settled by the State Consumer Rights Protection Authority.

Application/complaint regarding on our website purchased goods or services may be presented to the State Consumer Rights Protection Authority (Vilniaus str. 25, 01402 Vilnius, e-mail tarnyba@vvtat.lt, tel. (8 5) 262 67 51, fax. (8 5) 279 1466, on the website www.vvtat.lt, at the territorial subdivisions in districts - http://www.vvtat.lt/index.php?470187665), or fill out an application on the ECC platform http://ec.europa.eu/odr/.