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How to buy

INFORMATION FOR BUYERS

General information

1588 – Information by telephone!
Service is available all day at the rates of your network operator.

  • UAB "Nacionalinis bilietų platintojas" is only an intermediary between ticket buyers and event organizers, therefore is not responsible for events or their quality.
  • Tickets are not exchanged and the money for tickets is not refunded (unless event is canceled or the event date is changed).
  • UAB "Nacionalinis bilietų platintojas" applies ticket service fees.
  • UAB "Nacionalinis bilietų platintojas" shall also be entitled to provide any other additional paid services and collect other fees for the services the provision of which is charged by taxes. Before receiving such services, a person shall be notified about additional charging of the respective service and / or tax applicable for service provision and its amount.
  • UAB "Nacionalinis bilietų platintojas" provides the opportunity to choose the following additional service: if after ticket purchase online there is no possibility to print it, it is possible to withdraw the ticket at the ticket office (service fee of 1.50 EUR per ticket). Tickets can be withdrawn at all BILIETAI.LT ticket offices upon providing the order confirmation number, which is sent by e-mail after payment. Tickets must be printed in PDF format on a white sheet of paper. Upon payment by credit card, withdrawal at the ticket office is possible after 72 hours. Additionally, it is possible to choose option of delivery by registered mail (only in Lithuania, service fee of 6.50 EUR for delivery). Service is available no later than 12 calendar days before the event date. It is necessary to correctly specify the recipient's name, surname, address, phone number and e-mail when ordering ticket delivery by registered mail. Delivery within 10 working days.
  • When purchasing tickets online at www.bilietai.lt, it is possible to pay by online banking systems and credit cards of SEB, Swedbank, DNB, Nordea and Šiauliai banks.
  • You can purchase a maximum of 10 tickets (unless otherwise specified by the event organizer) with each purchase to a single event.
  • Please inform the seller regarding the application of discounts before you purchase a ticket. When buying tickets online, choose the discount price.
  • In order to receive an invoice, please contact us by email: saskaitos@bilietai.lt.
  • All UAB "Nacionalinis bilietų platintojas" ticket offices accept payments in cash or by credit card ("Rimi" network and shopping center "Ozas" accepts only cash).
  • Heat and intense light can damage a ticket.
  • Regarding ticket refunds, please always contact us at: info@bilietai.lt (unless otherwise specified by the event organizer).

Please be advised that during the refund procedure, the ticket buyer must submit a filled refund application to the company "Nacionalinis bilietų platintojas", application form can be found here.

Please be advised that tickets can be refunded only in the following BILIETAI.LT ticket offices (you must submit a filled refund application, which can be found here):

  1. "Forum Cinemas Vingis", "Domino" theater, Savanorių ave. 7, Vilnius
  2. VCUP, information section on the first floor, Upės str. 9, Vilnius
  3. State Small Theatre of Vilnius, Gedimino ave. 22, Vilnius
  4. Cultural Center "Girstutis", Kovo 11-osios str. 26, Kaunas
  5. "Švyturio" arena, BILIETAI.LT ticket office, Dubysos str. 10, Klaipėda
  6. "Akropolis", "Vakarų ekspresas", Taikos ave. 61, Klaipėda
  7. Juozas Miltinis Drama Theater, Laisvės ave. 5, Panevėžys
  8. Alytus Culture and Communication Centre, Pramonės str. 1B, Alytus 
  9. Marijampolė Cultural Center, Vilkaviškio str. 2, Marijampolė
  10. „Saulė“, Tilžės str. 140, Šiauliai

If the organizer wishes to refund the money for tickets, BILIETAI.LT cannot give a refund - in this case BILIETAI.LT informs customers where to apply for a ticket refund.

  • You may send all comments, suggestions, reviews, complaints by e-mail: info@bilietai.lt.
  • 1588 – FREE* information by telephone!
    * Service is available all day at the rates of your network operator.
  • 1660 – Information* by telephone!
    * Premium rate number – 0.99 ct/1 min. Service is available daily from 8-22 hours.


REFUND & EXCHANGE POLICY

Tickets are not exchanged and refunded
- Tickets are not exchanged and refunded, therefore every time before purchasing tickets consider whether you will be able to come to the event and how many tickets you require. BILIETAI.LT also isn't liable if a ticket has been lost or damaged due to you fault and therefore lost its functionality.
 
Ticket refund and exchange in cases of event cancellation or change of the event date:
- BILIETAI.LT is an intermediary between the event organizer (service provider) and the buyer. BILIETAI.LT does not organize events and does not assume responsibility for an event that has failed, its delay, quality or other, event organization related matters. Responsibility for all mentioned matters is assumed by the event organizer.
- In case if the new event date is not suitable or the event was canceled, tickets can be returned until the organizer's indicated date:

  • In order to receive a refund for tickets, please send a filled refund application by e-mail info@bilietai.lt. Refund application form can be found here.
  • Tickets can also be refunded at BILIETAI.LT ticket offices (you must submit a filled refund application, which can be found here):
  1. "Forum Cinemas Vingis", "Domino" theater, Savanorių ave. 7, Vilnius
  2. VCUP, information section on the first floor, Upės str. 9, Vilnius
  3. State Small Theatre of Vilnius, Gedimino ave. 22, Vilnius
  4. Cultural Center "Girstutis", Kovo 11-osios str. 26, Kaunas
  5. "Švyturio" arena, BILIETAI.LT ticket office, Dubysos str. 10, Klaipėda
  6. "Akropolis", "Vakarų ekspresas", Taikos ave. 61, Klaipėda
  7. Juozas Miltinis Drama Theater, Laisvės ave. 5, Panevėžys
  8. Alytus Culture and Communication Centre, Pramonės str. 1B, Alytus 
  9. Marijampolė Cultural Center, Vilkaviškio str. 2, Marijampolė
  10. „Saulė“, Tilžės g. 140, Šiauliai

- If the organizer wishes to refund the money for tickets, BILIETAI.LT cannot give a refund - in this case BILIETAI.LT informs customers where to apply for a ticket refund.
 
GIFT CERTIFICATE RULES

1. BILIETAI.LT gift certificate or specific organizer's gift certificate (hereinafter - Gift certificate) can be purchased on the website www.bilietai.lt and at the BILIETAI.LT ticket offices, where Gift certificates are distributed.
2. Gift certificate denominations: 10, 15, 20, 30 or 50 EUR.
3. Gift certificate is valid for event tickets, which are distributed on the website www.bilietai.lt or at the BILIETAI.LT ticket offices.
4. Gift certificates can be redeemed online and at the BILIETAI.LT ticket offices (Gift certificates cannot be redeemed in the shopping center "Ozas" and "Rimi" network). Service fee of 1 EUR applies when redeeming a Gift certificate.
5. BILIETAI.LT Gift certificate gives customer the right to purchase tickets to any events specified at the BILIETAI.LT ticket offices or e-shop www.bilietai.lt for the amount indicated on a gift certificate. Specific organizer's Gift certificate gives the right to purchase tickets only to the events of the specified organizer (or only to the events specified on a Gift certificate).
6. Gift certificate is not nominal.
7. Gift certificate is valid for 12 months from the date of purchase, unless otherwise specified on a gift certificate. Expiration date is indicated on a Gift certificate, the unused value of a Gift certificate is not refunded.
8. If a Gift certificate was not used during its validity period, it is considered invalid.
9. By purchasing a Gift certificate the buyer confirms that he has read and agrees with the Gift certificate purchase and use rules. Distributor reserves the right at any time to change the Gift certificate use rules, which take effect from their publication on the website www.bilietai.lt. Customers are recommended to always get familiar with the latest Gift certificate use rules on the www.bilietai.lt website.
10. Gift certificate cannot be refunded, renewed, changed to a new one (in case of loss) or exchanged for cash.
11. When purchasing a Gift certificate, it is not subject to any additional ticket distributor fees.
12. Gift certificate cannot be used to pay for any other gift certificates, which are distributed on the website www.bilietai.lt or at the BILIETAI.LT ticket offices.
13. It is strictly prohibited to falsify copy and reproduce Gift certificates, also use or obtain them in any other unlawful manner. Persons illegally using Gift certificates can be prosecuted under the 182, 300 and other Articles* of the Criminal Code of the Republic of Lithuania. In case of such violations, we always inform the police. Person who uses illegally obtained Gift certificate may lose the right to use ticket purchase services specified on a Gift certificate.
14. If you have any questions regarding Gift certificates, please contact us by e-mail:info@bilietai.lt.  
 
DISPUTE SETTLEMENT PROCEDURES

All disputes with BILIETAI.LT are settled by negotiations. If negotiations fail to resolve disputes, they shall be resolved in the courts of the Republic of Lithuania in accordance with applicable laws of the Republic of Lithuania.
Consumer disputes are settled by the State Consumer Rights Protection Authority.

Application/complaint regarding on our website purchased goods or services may be presented to the State Consumer Rights Protection Authority (Vilniaus str. 25, 01402 Vilnius, e-mail tarnyba@vvtat.lt, tel. (8 5) 262 67 51, fax. (8 5) 279 1466, on the website www.vvtat.lt, at the territorial subdivisions in districts - http://www.vvtat.lt/index.php?470187665), or fill out an application on the ECC platform http://ec.europa.eu/odr/.