F.A.Q.
A service charge is a service provider's creation, maintenance and troubleshooting of a managed information system.
** E-ticket delivery fee
Fee is not applicable when purchasing Gift vouchers, Discount Coupons and Checks. The fee does not apply to tickets for the events of those organizers with which "Bilietai.lt" cooperates after winning a public tender. The fee is applicable when purchasing tickets online.
*** Sales point Fee
Feeis not applicable when purchasing Gift vouchers, Discount Coupons and Checks. The fee is applicable to tickets at the sales points. Exceptions are here.
Tickets can be refunded only if the event was canceled or its date was changed. Tickets are refunded after filling a refund application. Application form is available here.
In order to get a refund for the tickets, all you have to do is to fill out the application, sign it, and send it to e-mail info@bilietai.lt or by mail: UAB "Nacionalinis bilietų platintojas", Boksto str. 10-12, LT-01126 Vilnius (unless otherwise specified by the event organizer). Upon receipt of the application the money will be transferred to the specified account.
If you want to contacs us please use following form, send us a message by e-mail info@bilietai.lt or give us a call:
- What is a ticket?
- What is an e-ticket?
- Is it possible to reserve a ticket online?
- Is it possible to purchase tickets with credit card?
- What are the ways to obtain tickets when paying for tickets by credit card in the website www.bilietai.lt?
- When can you receive tickets after purchasing them online and paying by credit card?
- Is it possible to choose seats?
- Is it possible to pay by credit card at the BILIETAI.LT ticket offices?
- It is possible for a viewer, whose name and surname are not specified on the e-ticket, to get into the event?
- What fees apply in the BILIETAI.LT system?
- The service fee is usually up to 2.5 euros per ticket*
- E-ticket delivery fee of 0.39 EUR per ticket**
- Sales point fee of 0.49 EUR per ticket***
- Ticket delivery by registered mail (only in Lithuania, service fee of 4.9 EUR for delivery)
- Ticket reservation and pro forma invoice formation fee of 1 EUR/ticket
- VIP customer service fee of 1 EUR/ticket
- Third-party fees, if any, indicated in the booking information
A service charge is a service provider's creation, maintenance and troubleshooting of a managed information system.
** E-ticket delivery fee
Fee is not applicable when purchasing Gift vouchers, Discount Coupons and Checks. The fee does not apply to tickets for the events of those organizers with which "Bilietai.lt" cooperates after winning a public tender. The fee is applicable when purchasing tickets online.
*** Sales point Fee
Feeis not applicable when purchasing Gift vouchers, Discount Coupons and Checks. The fee is applicable to tickets at the sales points. Exceptions are here.
- How to receive an invoice for the purchased tickets?
- Is it possible to return tickets?
Tickets can be refunded only if the event was canceled or its date was changed. Tickets are refunded after filling a refund application. Application form is available here.
In order to get a refund for the tickets, all you have to do is to fill out the application, sign it, and send it to e-mail info@bilietai.lt or by mail: UAB "Nacionalinis bilietų platintojas", Boksto str. 10-12, LT-01126 Vilnius (unless otherwise specified by the event organizer). Upon receipt of the application the money will be transferred to the specified account.
- Where are the BILIETAI.LT ticket offices located?
- Is it possible to buy tickets at a discount?
If you want to contacs us please use following form, send us a message by e-mail info@bilietai.lt or give us a call:
- Phone no. +370 673 25153 – information for ticket buyers