F.A.Q.

F.A.Q.

What are the possible ways to get a ticket?
You can choose the following ticket delivery methods:
• E-ticket delivery to your specified e-mail address.
• Sending the ticket by "Omniva" postal machine or by registered mail. Tickets will be delivered to the address provided by you. We undertake to send the tickets within 7 working days of their purchase.
• Collecting the ticket at the ticket office. You can pick up the ticket at the ticket office specified at the time of purchase. Electronic tickets are not sent after choosing this delivery method. Tickets are printed in A4 format.

I bought an e-ticket with delivery by e-mail, but I did not receive it, what should I do?
First of all, we recommend making sure that you have entered your e-mail address correctly. postal address. Check the SPAM section of your mailbox. If you can't find the e-ticket, contact us by e-mail. info@bilietai.lt., be sure to specify the ticket order no. (you can find it in the payment destination of the completed order.)

Is it necessary to print an e-ticket?
It is enough to have the e-ticket on your phone and present it for scanning during access control.

I have questions about the terms and conditions of a specific event, who can I contact?
Write us an email info@bilietai.lt, in the letter be sure to indicate the name of the event, its date and the question you have.

I bought a ticket from a third party, can you check if the ticket is valid?
Bilietai.lt do not provide ticket checking services and are not responsible for tickets purchased from third parties. We recommend buying tickets at official distribution points only.

At what age are children admitted for free to the event?
You can find out whether children are admitted to the event for free at the description of the event you are interested in at www.bilietai.lt

Can I purchase ticket insurance?
Yes, you can choose ticket insurance at the time of ticket purchase. You can find out more about ticket insurance conditions here https://www.bilietai.lt/eng/general-information/ticketinsurance/Info/

Where can I use a Bilietai.lt gift voucher?
You can use the Bilietai.lt gift voucher at www.bilietai.lt or Bilietai.lt ticket offices (except at the "Rimi" network ticket offices).

How long is a Bilietai.lt gift voucher valid for?
Bilietai.lt gift voucher is valid for 12 months from the date of purchase.

Can I use several Bilietai.lt gift vouchers during one purchase?
Yes, you can use several Bilietai.lt gift vouchers during one purchase.

Can I extend the validity of a Bilietai.lt gift voucher?
The validity of the Bilietai.lt gift voucher cannot be extended.

For which event can I use a Bilietai.lt gift voucher?
You can pay for any event distributed by Bilietai.lt with a Bilietai.lt gift voucher (gift vouchers cannot be used to pay for other gift vouchers)

There is an unused balance of the Bilietai.lt gift voucher, will the balance be returned?
Unused Bilietai.lt gift voucher balance is non-refundable.-

If you want to contacs us please use following form, send us a message by e-mail info@bilietai.lt or give us a call:

Phone no. +370 673 25153 – information for ticket buyers

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