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Instructions for purchasing an e-ticket on the website www.bilietai.lt:

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Disputes regarding improper performance or non-performance of the contract shall be examined out of court in accordance with the procedure established by the Law of the Republic of Lithuania on Consumer Protection at the State Consumer Rights Protection Authority, address Vilniaus g. 25, 01402 Vilnius, e-mail: tarnyba@vvtat.lt, phone: +370 5 262 67 51, fax: +370 5 279 1466, website www.vvtat.lt. You can apply electronically via the Online Dispute Resolution (ODR) platform http://ec.europa.eu/odr/.